Backwards at breakneck speed

0

IN this 21st century and the age of technology, one would think that one of the easiest ways of communicating would be via phone, e-mail or WhatsApp. Well, think again.

Try communicating with TSTT and trying to get simple information like the phone number or e-mail address of someone ‘high up’. First, you cannot speak with anyone in authority. You have to send an email to: erespond@tstt.co.tt, and should you be lucky to get a response, well done, or failing that, you will have to go to head office and drop off a hard copy of your request. All this from a communication company that obviously doesn’t understand the meaning of the word communications. I thought we were trying to go paperless.

Next, you download forms from the Ministry of Works website to renew your driving permit, fill them out, make an appointment and on the said day of the appointment, you are told the forms you downloaded are not accepted. You will have to use the forms (coloured ones) from the Licensing Office. This now means senior citizens will have to go to collect the forms, renewal and medical, in advance. I guess it’s called the ease of doing business Trinidad style.

Talk about the right hand not knowing what the left hand is doing, and as the saying goes, ‘We are going backwards at breakneck speed’.

C Peters